Replacement & Repair Policy

Effective Date: 3 AUGUST 2025

Valid Within 5 Days of Delivery

At Gudfast.com, we are committed to delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, you may request a replacement or repair within 5 days of receiving the product.

✅ Eligibility Criteria

To qualify for a replacement or repair, the following conditions must be met:

  • Product must be unused and in original condition.
  • Product must include original packaging, with all tags and labels intact.
  • A valid receipt or proof of purchase must be provided.

❌ Exclusions

The following products are not eligible under this policy:

  • Items that have been used, damaged, or tampered with
  • Products missing original packaging, tags, or labels
  • Items sold as “Final Sale” or “As-Is”

📝 How to Request a Replacement or Repair

To initiate a request:

Please include:

  • A brief description of the issue
  • Clear photos or videos (if applicable)
  • Your order ID or proof of purchase

🔎 Review & Approval Process

  • Our support team will review your request and respond within 5 business days.
  • If approved, we will either:
    • Dispatch a replacement product, or
    • Arrange for a repair of the original item.

🚚 Shipping Coverage

  • We will bear all shipping costs for approved replacement or repair requests.

😊 Customer Satisfaction Guaranteed

We value your trust. If you have any concerns or questions about this policy, don’t hesitate to reach out to our support team. We’re here to help.