Last Updated: 3 August 2025

⚠️ *Note: This policy is only applicable to New Products Category products and *does not apply to Refurbished Category items.

5-Day Replacement & Repair Policy (New Category Only)

At GudFast.com, we are dedicated to delivering premium-quality products and outstanding service. If you’re not fully satisfied with your purchase, we offer a 5-day replacement or repair policy—valid from the date of delivery.

✅ Eligibility Criteria for Replacement or Repair

  • Product must be unused and undamaged.
  • Product must be returned in original packaging, with tags and labels intact.
  • A valid receipt or proof of purchase is required.

❌ Products Not Covered

  • Used or physically damaged items.
  • Items missing original packaging, labels, or tags.

📝 How to Request a Replacement or Repair

Please reach out to our support team with a description of the issue and your proof of purchase:

📧 Email: [email protected]
📞 Call/WhatsApp: +91 9310874745

🛠️ Processing Timeline

  • Approval Decision: Within 5 business days of request.
  • Replacement Dispatch: Within 5 working days after approval.
  • Repair Completion: Within 7 working days after approval.

🚚 Shipping Costs

We cover one-time shipping charges for approved replacement or repair requests.

Partial Payment Policy (COD Orders)

1. Overview

To secure a Cash-on-Delivery (COD) order, customers are required to pay a non-refundable partial deposit starting from ₹999 or as specified by our support team.

2. Non-Refundable Conditions

The partial payment will not be refunded if:

  • The package has been dispatched and is in transit.
  • The customer refuses to accept delivery.

3. Payment Terms

  • A deposit is required at the time of checkout.
  • The remaining balance (if any) must be cleared at the time of delivery.
  • Once shipped, partial payments are non-refundable.

4. Cancellations & Refunds

  • Orders canceled before shipping may be eligible for a full refund of the deposit at our discretion.
  • Orders canceled after dispatch will not be eligible for any refund.

5. Customer Responsibility

  • Customers must ensure accurate shipping details.
  • Refusal to accept the parcel upon delivery will result in forfeiture of the deposit.

🙌 Need Help?

We’re here for you! For questions or concerns, don’t hesitate to contact us at [email protected] or call us at +91 9310874745.